About this policy
This policy applies to the Iňňeli Ýüpek mobile app for iOS and Android and to the services behind it (together, "the app"). The app is operated by Iňňeli Ýüpek in Turkmenistan ("we", "us").
We collect only what we need to run your account, sell you embroidery designs and deliver your orders. We do not sell your personal data, show third-party ads, or track you across other apps and websites.
Information we collect
Information you give us:
- Phone number. This is required to create an account and sign in. We send a one-time code to it by SMS.
- First name, last name and delivery address. You provide these when you place an order that needs delivery, or when you fill in your profile.
Information created when you use the app:
- Balance and top-ups: your balance, the amount of each top-up, and the phone number the payment SMS was sent from.
- Purchases and orders: the designs and products you buy, order totals, order status and dates.
- Favorites: the designs you save.
Technical information:
- When the app connects to our servers, they record standard technical data such as IP address, request time and error details. We use this to keep the service secure and working.
- The app keeps your sign-in session and chosen language on your device so that you stay signed in.
The app does not access your contacts, location, camera or microphone. It does not include analytics or advertising SDKs.
Device permissions
- Photos / storage. Used only to save design files you have bought to your device. On iOS the app asks to add items to your photo library. On older Android versions it asks for storage access. The app does not read your existing photos.
- SMS (Android). To top up your balance, the app opens your messaging app with the payment number and text filled in. You send the message yourself. The app does not read your messages.
- Internet. Required to load the catalogue, sign in and download files.
How we use information
- To create your account and verify your phone number.
- To process balance top-ups and purchases and to give you access to the designs you bought.
- To prepare and deliver physical orders.
- To answer your support requests.
- To prevent fraud and abuse and keep the service secure.
- To meet our legal and accounting obligations.
We do not use your information for automated decisions that have legal or similarly significant effects on you.
How long we keep it
We keep your account information for as long as your account is active. When you delete your account, we delete your profile, balance, favorites and purchase history from our active systems. We may keep a limited record of payments and orders for as long as accounting or tax law requires. Server logs are kept for a short period and then deleted.
Security
Data travels between the app and our servers over encrypted connections (HTTPS). Access to our systems is limited to people who need it to run the service. No method of storage or transmission is completely secure, but we work to protect your information and will act promptly if a problem occurs.
Your choices and rights
- View and edit your profile details in the app.
- Delete your account at any time in the app: Settings → Delete account. See the Delete account page for other ways.
- Ask us for a copy of your data, or ask us to correct it, using the contacts below.
- Deny photo or storage permission. You can still buy designs, but you will not be able to save files to your device.
Children
The app is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy when the app or the law changes. We will change the effective date at the top of this page, and we will tell you in the app about important changes.
Contact us
Questions about this policy or your data:
- Call
- +993 65 80 88 16
- Send an SMS
- +993 65 80 88 16
- TikTok
- @inneliyupek