Get in touch
Contact us and we will reply as soon as we can. Please include the phone number registered in the app.
- Call
- +993 65 80 88 16
- Send an SMS
- +993 65 80 88 16
- TikTok
- @inneliyupek
Common questions
I did not receive the sign-in code.
Check that you entered the number correctly and that your phone has signal. Wait one minute, then request a new code. If it still does not arrive, contact us from the same number.
How do I top up my balance?
On Android, tap your balance on the home screen or open Settings → Top up balance. Choose an amount and tap Pay with SMS. Your messaging app opens with the number and text filled in. Send the message. Your balance updates after the payment is confirmed. Top-ups are not available in the iOS app.
I paid but my balance did not change.
Confirmation usually takes a few minutes. If it takes longer, contact us with the phone number you paid from, the amount and the time.
Where are the designs I bought?
All purchased designs are in the Downloads section of the app. You can download them again at any time while your account is active.
The file will not save to my phone.
Allow the app to access photos (iOS) or storage (older Android) in your phone settings, then try again. Check that your phone has free space.
How do I delete my account?
Open Settings → Delete account and confirm. See the Delete account page for details.